Frequently Asked Questions

Shipping

For orders delivered within South Africa: Please allow 5-7 business days to receive your order.

Yes, we ship worldwide! Depending on where you are situated your expected delivery date may change, get in contact with our service team via info@ssdiving.co.za for more accurate delivery info.

If you are concerned about a delay in your shipping, get in touch with our customer service team via info@ssdiving.co.za with your order number and they we'll look into what could be causing the delay. If your package has been marked as delivered, and you have not received it, please email our customer service team IMMEDIATELY.

Sizing

There are a couple of ways that you can size yourself for your new SS Diving Sustainable Swimwear!

Our sizing guide
will give you a general idea of where you are going to fall within our sizing range, but please remember - it is only a guide!
The best way to establish your correct size, is to get some help from the experts - our fabulous customer service angels!

Not only are these babes wizards at sizing you online, but they also know our collections better than anyone, and can give you an idea of styles that will work best for your gorgeous body!
Reach out to info@ssdiving.co.za or message us on any of our platforms for help.

Returns & Exchanges

Please email us at info@ssdiving.co.za to arrange a return or exchange.

We do not give refunds for change of mind.
However, if you would like to exchange something for a different size, Items must be returned unworn, unwashed, undamaged, unused, and with all original tags still attached to qualify for a size exchange. Please note that courier fees will apply.

You have 20 days from the day you receive your item(s) to qualify for your size exchange. Please note: discounted items are not eligible for exchange / returns. All items discounted, purchased on sale or using a promotion code are FINAL SALE and cannot be returned.

If the customer has received an incorrect order or faulty garment, please return the product as per the return instructions.
Please note, if the customer wears their received incorrect order or faulty garment this voids the return. The garment must be unworn, unwashed, unused and all tags attached.

Fabric Care & Washing

Oh hello there, SS Diving Mermaid! This is a message from your new SUSTAINABLE SWIMWEAR!

After a big day looking fabulous, it is important to rise me in cold, fresh water, as soon as you take me off, and hang or lay me somewhere in the shade to dry. Do not leave me rolled up wet or in the heat such as a car or bag. I like my privacy, so if I do need a wash, hand washing me with a mild detergent, in cold water, is my favorite! Please do not tumble dry me, dry clean me, iron or use bleach on me - this can give me a headache! Avoid contact with rough surfaces as it can cause pilling of my pretty fabric. Too much chlorine, and certain tanning oils, sunscreens, and fake tan may stain or damage me so make sure to not let me spend too much time in these environments be careful what chemicals I come in contact with. And remember, SS DIVING will not take me back if I have been washed or worn.

How To Measure

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